Craftsman Tool Box Drawer Repair

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After writing up yesterday's deal post some a Craftsman ball bearing billowing warehousing cart, I turned my attention to my Craftsman 6-drawer Griplatch storage chest of drawers. The bottom draw makes a horrible metal-on-bronze make noise when it opens and closes.

I disassembled the draftsman a fewer times and futz around trying to correct the problem. I don't think the drawer slide is frayed, but it's decidedly damaged. Advent to the last I couldn't sterilise information technology myself, I tried searching for replacement slideway. I wasn't finding anything via the Sears parts finder, so I emailed Artificer.com's customer Robert William Service.

The top drawer makes a similar rubbing dependable, but it's non as loud and the drawer slides smoothly nevertheless. The rear drawer, not and so smooth.

I have dealt with Sears.com client service before, and very hoped that Craftsman.com's emails were directed to associates more knowledgeable about tools.

My email, spell not a literary work of art, said:

Hello, I have a Craftsman 6-drawer 16″; Griplatch ball heraldic bearing reposition chest, model 95487 , and one of the draftsman slides has become defective. When opening the drawer, the slide sticks and jams and makes an awful disturbance midway.

I have disassembled the draftsman and slide and cannot come up a cause for the event.

This was a heavy duty ball bearing chest that I believe I purchased in mid-2010.

I wish to prevail a replacement drawer slide (right side), Beaver State pair of drawer slides so that I can replace myself, so that I can once again bear a fully functioning Journeyman roller bearing storage product.

I could not ascertain the part via Sears' part viewfinder, and am hoping I can arrive a replacement slide or pair of slides arsenic a warrantee replacement.

If a replacement slide cannot be provided at no cost as a warranty part, then can you direct me to where I pot purchase a replacement?

Their response:

Dear Customer,

Thank you very very much for contacting sears.com regarding your warrantee question.

We would like to assist you with your guarantee question, delight direct all inquiries to 1-800-827-6655.  If you are needing repair, delight contact us at 1-800-4MY-HOME and we will be happy to assist your service needs.

Thank you for allowing Sears to assist you today.

This is an automated response.  If the information above did not properly address your interrogative sentence or business, please reply bet on with your original information.

Sears Customer Care

I replied to the email locution I preferred for an email response. I then went plump for to the contact form, pushed the browser back, and submitted the email with different topics, such as "product selective information" and "other" sooner than "warranty information."

I have washed-out time on the phone with Sears customer service in the past, and IT's something I would head off doing again if possible.

Few hours later I received another message. It's a bit long, so you'll let to pawl the button below to show the full electronic mail.

Give thanks you for contacting Sears. Information technology will be our pleasure to assist you with your tool chest.

We regret that you are experiencing problems with your tool cabinet. There may be a total of possible causes for the symptoms you describe.

Sears offers a great site where you can ask expert technical foul questions, lookup for answers from new homeowners, happen product manuals and trouble shooting guides. Every last of this and early great advice and ideas can atomic number 4 found at www.managemyhome.com!

If you decide that you do need replacement parts for your instrument chest, delight visit USA at HTTP://www.searspartsdirect.com/partsdirect/index.action Beaver State prognosticate us at 1-800-4MYHOME.

Click for the Rest

If you are unable to resolve the issue, you may arrange a help appointment aside contacting Sears Home Services at 1-800 4MY Base or schedule service online at http://www.sears.com/shc/s/nb_10153_12605_NB_HomeServices?adCell=AF

We would also like to introduce CLICK TO CHAT, on our SearsPartsDirect.com website! Here, we have chat representatives available and ready to assist you with your part ordering needs.

Simply, click on the Get Help part on our SearsPartsDirect.com website and select, CLICK TO CHAT, where one of our confabulate specialists will be happy to stead this order, along with any separate set forth or product needs you may have.

As a reminder, refrigerator water filters are recommended to be replaced every 6 months. Delight keep this in mind when you are placing an order for replacement parts.

At Sears PartsDirect, we strive to provide the best service with the highest regards to your satisfaction.  Your linear perspective is very important and we would like to jazz how well we are doing.  Please take a bit to complete the survey that follows this email. To complete the survey touch to case ID #####.

We at Sears PartsDirect neediness to make sure that all of your necessarily are met. Please feel relieve to get through us via chat with our live online representatives, email us at [email protected] sears.com operating room call us at 1-800-4MY-HOME (1-800-469-4663).

We appreciate your business and thank you for choosing Sears!

*Facepalm*

Yes, I know at that place are a number of things that could be condemnable with the product. IT seems to be internal damage of some openhearted that could not constitute remedied, and a replacement was needed.

When I first searched for a part happening Sears' parts site, I used the simulation number taken from my 2010 order confirmation, 00995487000. I chopped off the 0's and extra 9 to get 95487.

After getting frustrated with the lack of help from Craftsman.com and Sears customer service, I hunted around and found a the sticker on the inside of the upper side drawer. Mock up 706.954870. Bingo! IT also says 69343, which I hypothecate could cost a serial number.

Part turn M15864 matches the M15864-D printed on the side of the drawer slide. Perfect.

$15.94 + 8.99 cargo ships + 1.75 tax = $26.68 overall. Ouch. That's just for one right-side ready-made-in-Taiwan 14″ surgery 16″ full extension draftsman slideway. Maybe I should have ordered a unexhausted slide for the top drawer patc I was at it.

So aid ME if I get transmitted a non-GripLatch drawer slew.

Lesson learned: Netmail Craftsman with a warrantee request and they'll tell you to visit. Reply thereto email Oregon send other email with distinguishable "topic" selection, and you'll welcome a reply with a nexus to the parts site out-and-out with a tracking link so the link up gets credit for the sale.

There was also a caboodle of unnecessary fluff or so replacing my water filter and Sears' community site where I can find "dandy advice and ideas."

Emailing them was a waste of everyone's time.

What I did incorrect: While Sears' customer service emails were about as least helpful American Samoa could cost, the last paragraph in their second email made me realize I was wrong to liaison Craftsman operating theatre Sears – I should have contacted the parts team up directly.

I had not contacted the parts department at the start because I hoped a Craftsman or Sears associate would be able-bodied to operation the renewal at no charge equally part of the chest of drawers's warrantee. I think the warranty period for the heavy duty dresser is 3 years, maybe 5.

Outgoing experiences with Sears' phone customer religious service makes ME reluctant to call them unless I really have to. As well that, I choose how email leaves a newspaper trail for upcoming reference.

Every tool around chest and cabinet comes with a service parts heel, but I disarranged all of mine.

In the end, I found the correct model bi, which is apparently completely opposite from the ware number, and was able to get the part I needed without assistance.

If I didn't find the model number, I reckon Sears' parts department would have been able to direct me to the pronounce's location.

I kind of get the feeling that I was expecting also much with my netmail, and that information technology's almost as if I wanted someone at Craftsman or Sears to hold my script throughout the part-determination and replacement process. But that doesn't exchange how IT looks suchlike each Sears' client service representatives read from my emails were the words tool cabinet.

I imagine the process went something like this:

• Sears customer service associate opens inexperienced netmail
• They scan and imag the wrangle "tool chest"
• They pull up standard canned warranty electronic mail and scroll to "We regret that you are experiencing problems with your [Product]
• Replace [Product] with "tool chest"
• A companion-specific trailing link is added to the parts spotter website link
• *Send*

Granted my email was a bit long and imperfect, but I know deep falling that there's nothing that could throw been aforementioned differently that would have changed the responses I received.

Despite all this, I'm heavy considering ordering the roller bearing rolling cabinet discussed in yesterday's shell out.

Side by side calendar week: How to Supercede Draftsman Slides on Your Crafter Ball Comportment Tool Chest. Information technology's actually quite easy, as I disassembled and reassembled all the parts when disagreeable to locate and remedy the frictiony draftsman slide.

Craftsman Tool Box Drawer Repair

Source: https://toolguyd.com/so-i-contacted-craftsman-about-a-damaged-ball-bearing-drawer-slide/

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