Troubleshoot sound or video issues with uploads on YouTube

If y'all're having problems with the audio or video of your upload, effort these troubleshooting steps to solve the issue.

Sound issues

Audio and video are out of sync

Make sure the durations of your sound and video tracks are the same. If your audio runway is shorter or longer than your video, your audio and video may not sync correctly.

To edit your sound and video tracks, use a video editing software earlier uploading your content to YouTube.

Audio plays on a computerbut non on a mobile device

If your video'southward sound is playing correctly on a computer simply non on a mobile device, your audio may have poor mono compatibility.

Videos oftentimes have stereo audio, which contains sound for left and right speakers (similar headphones). Well-nigh mobile devices only take ane speaker. When your mobile device plays stereo sound, it has to convert it to mono (unmarried speaker) sound earlier your video plays.

If the sound in your video has poor "mono compatibility", the mono conversion process tin reduce the audio quality or mute the audio. This problem often happens when several sound recordings are used into one video.

Make certain your audio is "in stage."

Other audio or video issues

Editing your video's settings tin solve common audio and video problems. To review and change your video's settings:

Open the video in a video editing programme

To open your raw video, use a video editing programme on a computer. If you recorded your video on a mobile device, you tin can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, xxx, 48, 50, threescore FPS rates are preferred. Other less-mutual frame rates like 23.98, 29.97, and 59.94 are too acceptable.
  • Data Charge per unit: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Relieve and export

Once the video has the recommended settings, re-upload the video on YouTube.

Video bug

New video can't exist played in higher qualities (4K, 1080p)

When you upload a video, it will initially be processed in a low quality. This process helps you consummate the upload period faster. Higher qualities, such equally 4K or 1080p, can accept more than time to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd like new uploads to be bachelor in all qualities, try uploading your video as unlisted start. Y'all can later make your video public once all qualities are bachelor. Learn more than well-nigh video quality for new uploads.

Note:Higher qualities like 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video's transfer characteristics, color primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Utilize BT.709
  • HDR videos: Learn more

If colors still aren't rendering correctly, information technology may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video problems

Editing your video's settings can solve common audio and video problems. To review and change your video's settings:

Open the video in a video editing program

To open your raw video, use a video editing program on a computer. If yous recorded your video on a mobile device, yous can open up the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-mutual frame rates similar 23.98, 29.97, and 59.94 are also acceptable.
  • Information Charge per unit: Automatic
  • Fundamental Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

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